Cancellation Policy
We understand that unplanned events may occur, and you may need to cancel or reschedule your appointment at short notice. To ensure that our doctors time is respected, and other patients on a lengthy waiting list can access appointments please ensure any notice of cancellation of an appointment is done so with a minimum of 6 hours’ notice or ASAP.
This can be done via the appointment reminder SMS or by phoning the practice.
All patients who fail to attend or cancel their appointment within the stipulated timeframe may be subject to a fee of $80.00.
DNA and Cancellation fees must be paid prior to accessing another appointment at our practice.
Appointment times are important to all of the community.
If you are unable to attend, please contact us — preferably within 24 hours. This way your appointment can be utilised by another patient who may need it.
Non-Prescribing Policy
It is a policy of our practice that Schedule 8 medication is not prescribed without clinical examination and presentation. If a patient requests medications or our doctors choose to prescribe any drugs of addiction, (such as opiates and benzodiazepines), our doctors may take whatever action is necessary to verify the patients prescribed drug history. This may include, but is not limited to, contacting the doctor shopper hotline, other pharmacies, previous or other doctors and the PBS.
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This check is performed to ensure drugs of addiction are not abused/ Misused. Patients may also be required to fill out a contract making them aware of the risks and their obligations associated with being prescribed drugs of dependence.
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We Display this policy on a sign at reception for patient information.
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Locum Doctors are now visiting Medical Restore.
If you have an appointment booked with a Locum Doctor for Medication or Scripts,
Please be aware, some prescriptions MAY NOT be provided.
These may include Schedule 4 and 8 medications including:
Stimulants, Opiates, Benzo, Duromines & Pain Medications.
(Please be advised it is Doctors Discretion to prescribe)
Billing Policy
We are a mixed billing practice.
We offer on-the-spot processing of Medicare rebates, with bulk billing for children under 16, patients with a current concession card, GP management plans, team care arrangements and health assessments for those meeting the Medicare criteria.
Recalls & Reminders Policy
It is Restore Medical Centre’s policy that all test results must be discussed with a Doctor face to face unless previously discussed with the Doctor. Reception cannot give these results to patients for clinical and privacy reasons. For Non-Urgent Recalls and reminders you will receive a text SMS or a letter to make an appointment to discuss these with the Doctor.
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For more urgent recalls Reception will call you and make a time with yourself and the Doctor.
Clinical Reminders are for prevention and to monitor your health. From time to time you may receive and SMS or letter to remind you to book for tests or assessments such as Chronic Disease management, routine pathology tests, Cervical screening and routine injections etc. These are set by the Doctor to manage your individual health needs.
Scripts, Medical Certificates & Referrals Policy
It is a policy of our practice that regular scripts and medical certificates (cannot be back dated) cannot be requested through reception or without an appointment. Amendments or reissuing of scripts (errors or supply issues), referrals and may require an appointment with your doctor.
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If you are having Issues, please call reception.
Abuse Policy
Restore Medical Centre has a Zero Tolerance for abusive behaviour, both verbal and physical. Abusive behaviour towards staff, doctors and any other person within our vicinity will not be tolerated and will result in the termination of the patient and all services.